Terms of service
TERMS AND CONDITIONS OF SALE AND WEBSITE USE
NC BEAN & CO LTD
Introduction
These Terms and Conditions (“Terms”) govern your access to and use of this website (www.ncbean.co.uk), including any purchases made through it.
By accessing, browsing, or placing an order on this website, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must not use this website.
These Terms apply to all users of the website, including browsers, customers, and any other users of the site. These Terms should be read in conjunction with our Privacy Policy, Cookie Policy, and Refund Policy.
Company Information
NC BEAN & CO LTD is a company registered in England and Wales.
Registered address:
6 Fennel Close
Minster on Sea
Sheerness
Kent
ME12 3FR
Company number: 17057262
We operate as an online retailer of coffee products and related goods.
Use of Website
You confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this website by any third party.
You must not misuse the website by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful.
You must not attempt to gain unauthorised access to the website, the server on which the website is hosted, or any server, computer, or database connected to the website.
We reserve the right to suspend, restrict, or terminate your access to the website at any time without notice where we reasonably believe a breach of these Terms has occurred.
Products
All products displayed on this website are subject to availability and may be withdrawn at any time without notice.
We make every effort to ensure that descriptions, images, and pricing of products are accurate and up to date. However, errors may occur, and we reserve the right to correct any errors or omissions at any time.
Due to the nature of coffee as an agricultural product, variations in taste, aroma, colour, and appearance may occur between batches. Such variations do not constitute a defect.
Packaging, labelling, or presentation of products may vary from images shown on the website.
Orders and Contract Formation
Placing an order on this website constitutes an offer to purchase goods from us.
After placing an order, you will receive an acknowledgement email confirming receipt of your order. This acknowledgement does not constitute acceptance of your order.
A legally binding contract is formed only when your order has been dispatched.
We reserve the right, at our sole discretion, to refuse, cancel, or limit any order, including but not limited to situations where:
- Products are unavailable
- There are errors in pricing or product information
- Fraudulent or unauthorised activity is suspected
Where an order is cancelled after payment has been taken, a full refund will be issued without undue delay.
Pricing and Payment
All prices are displayed in GBP (£) and include VAT where applicable, unless otherwise stated.
Delivery charges are calculated at checkout and clearly displayed before payment is confirmed.
We accept payment through secure third-party payment providers, including debit cards, credit cards, PayPal, Apple Pay, Google Pay, and any other payment methods available at checkout.
All payment information is processed securely. We do not store or have access to your full payment details.
We reserve the right to change pricing at any time prior to acceptance of an order.
In the event of a pricing error, we reserve the right to cancel affected orders and issue a refund where necessary.
Delivery
Orders are fulfilled via third-party suppliers and delivered using independent courier services.
Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to factors beyond our control.
We shall not be liable for any delay or failure to deliver caused by events outside our reasonable control.
Risk in the goods passes to you upon delivery to the address provided.
It is your responsibility to ensure that delivery details are accurate and that someone is available to receive the goods where required.
Right to Cancel (Consumer Contracts Regulations 2013)
Under applicable consumer protection laws, you may have a right to cancel your order within 14 days of receiving the goods.
Nothing in this section affects your statutory rights.
Returns and Refunds
You must notify us within 48 hours of delivery and provide sufficient evidence, including photographs where requested.
We reserve the right to assess all claims before issuing a refund or replacement.
Where a claim is accepted, we will offer a replacement or refund at our discretion.
Refunds will be issued to the original payment method and may take several business days to process depending on your payment provider.
Intellectual Property Rights
All content on this website, including but not limited to text, graphics, logos, images, product descriptions, branding, and layout, is the intellectual property of NC BEAN & CO LTD or its licensors.
You may not copy, reproduce, distribute, modify, or exploit any content without prior written consent.
Limitation of Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of the website or purchase of products.
This includes, but is not limited to, loss of profit, loss of business, loss of data, or loss of opportunity.
Our total liability in respect of any claim shall be limited to the total amount paid by you for the relevant order.
Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by events beyond our reasonable control.
Such events include, but are not limited to, natural disasters, pandemics, industrial action, supply chain disruptions, transportation failures, or governmental restrictions.
Privacy and Data Protection
We are committed to protecting your personal data and handling it in accordance with applicable UK data protection legislation.
Please refer to our Privacy Policy for detailed information on how your data is collected, used, stored, and protected.
Cookies
This website uses cookies and similar technologies to enhance functionality, improve user experience, and analyse website performance.
By continuing to use this website, you consent to our use of cookies in accordance with our Cookie Policy.
Third-Party Links
This website may contain links to third-party websites.
We have no control over and accept no responsibility for the content, policies, or practices of third-party websites.
Accessing such websites is done at your own risk.
Changes to These Terms
We reserve the right to amend or update these Terms at any time.
Any changes will take effect immediately upon being published on the website.
It is your responsibility to review these Terms periodically.
Governing Law and Jurisdiction
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
Contact Information
NC BEAN & CO LTD
Email: ncbean@ncbean.co.uk
Phone: +44 3300270473
CONTACT US
NC BEAN & CO
We’re here to help — whether it’s a question about your order, our coffee, or anything else.
📧 Email: ncbean@ncbean.co.uk
📞 Phone: +44 330 027 0473
💬 WhatsApp: 07356 062668