Refund policy

REFUND & RETURNS POLICY
NC BEAN & CO


We take pride in delivering premium coffee. If something isn’t right, we’ll make it right.

 

Returns

You may request a return within 14 days of delivery.

To be eligible:

  • Items must be unopened
  • In original condition and packaging

 

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

  • Opened coffee
  • Unsealed items
    (This is in line with the Consumer Contracts Regulations 2013)

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hour
  • Include photos where possibles.
  • We will arrange a replacement or full refund.

 

 

Refunds

Processed once returned goods are received and inspected.

Issued to your original payment method

Shipping costs refunded only if the item is faulty.

 

Return Shipping

Customers are responsible for return shipping unless the item is faulty.

 

Start a Return

📧 ncbean@ncbean.co.uk
Include your order number and details.